Privacy Policy

1. Who we are

SWIFT TECH TRADING L.L.C is based at Office 378-103, Dubai Investment Park 2, Dubai, United Arab Emirates.

We run this website and TrueRespond, an AI customer-service service that answers customers for businesses, including on WhatsApp through Meta's official WhatsApp Business Platform.

2. What we collect

Website: information you send through the contact form, such as your name, email, phone, company and message. We also keep basic server logs, including IP address, browser and pages visited, for security.

This website does not use advertising or analytics cookies.

TrueRespond on WhatsApp: your WhatsApp number and profile name; the messages, files, pictures and reactions you send; the replies you receive; and message status details (sent, delivered and read).

3. How we use it

We use this information to answer you, let the business's staff read and reply when needed, and keep the service secure. We do not sell personal data or use it for advertising.

4. Who processes it

Your information is processed by the business you contacted; Meta (WhatsApp), which carries the messages; AI model providers, which process message text to write replies; and our hosting providers. Some may process data outside the UAE.

5. How long we keep it

We keep TrueRespond information for as long as the business uses TrueRespond, or until you or the business ask us to delete it.

6. Data deletion and your rights

Email info@swift-360.com to access, correct or delete your data. For WhatsApp requests, include the phone number you used and the business name. We delete the requested data within 30 days.

7. Security and children

Data is encrypted in transit, and only authorised staff can access it. The service is not for children under 16.

8. Contact

SWIFT TECH TRADING L.L.C
info@swift-360.com